FAQs

Frequently Asked Questions

What is your return policy?

We accept returns within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition with all tags attached. To start a return, contact our customer service team with your order number and reason for return. Please note that we currently only accept returns within the country.

How do I initiate a return?

To initiate a return, you can either email our customer service team at hello@tallgirlsco.com with your order number or complete the returns form on our Returns Portal located below this FAQ section. Our team will guide you through the process and provide instructions on how to send your item back to us.

Do you offer exchanges?

At this time, we do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order.

How long does it take to receive a refund?

Once we receive and inspect your returned item, we’ll process your refund to the original payment method. Please allow up to 7 business days for the refund to appear in your account.

Do you ship internationally?

Currently, we do not offer international shipping. We’re only shipping within the country for now but hope to expand in the future.

How do I contact customer service?

You can reach our customer service team via email at hello@tallgirlsco.com or through our website’s contact form. We’re here to help with any questions or concerns you may have.

Can I change or cancel my order after it’s been placed?

If you need to make changes or cancel your order, please contact us at hello@tallgirlsco.com as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes.

What if my item arrives damaged or defective?

 If your item arrives damaged or defective, please contact us immediately with a photo of the issue. We’ll work with you to resolve the problem, whether that means sending a replacement or issuing a refund.

Thank you for choosing Tallgirls Co! If you have any other questions, don’t hesitate to reach out to us.